Check out our Ebay Seller protection Dept Hero, Rich Matsuura as he regales us with a few words about ebay seller protection. It’s  a short video, but loaded with those key buzzword phrases we’ve all come to love and expect. (uploaded February 27th, 2013)

Then set the dials on the wayback machine to December 2012 and cue the Twilight Zone music.

We are moving to a world where we are going to require buyers to contact sellers prior to making a claim. Now, we strongly encourage it, encourage them to do the process of the buyers giving up that claim, but because that communication can happen outside of eBay, we often have to take the buyer’s word for it that they contacted the seller.

You may notice that’s been overridden by the latest change. (February 25th 2013)