eBay Feedback Profile for toysrus_13112013_c

Just happened to take another look at the negative feedback received by ebaY’s cherished seller, toysrus

They have an excruciatingly low 97.7% feedback rating, along with (at the moment) 104 negative reviews, and 55 neutrals, in the past 30 days. Those are what’s known as “Bad Buying Experiences” or BBE on ebaY. They have somewhere in the range of 3000 total BBEs in the past year.

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Feedback_Profile_for_toysrus_visibility_obscured_ Opens in new tab or window for larger view

Holy Cow! It seems ebaY has either heard the uproar from their community over the recent change to feedback profiles’  (more…)

Even while ebaY’s crew of corporate goons attempt to control, divert, steer, suppress or otherwise impede the discussion (or noise as it were), there are qualities about the feedback and DSR policies which are so obvious it seems to have escaped everyone’s attention since day one.

Feedback  (1) Information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement.    (2)  The modification or control of a process or system by its results or effects, e.g., in a biochemical pathway or behavioral response.In the real world, feedback is not a silly site feature or feelgood apparatus. Rather, it is an integral and necessary part of systems and devices. Things that work.

This simplified block diagram illustrates … (more…)

ebay_feedback lawsuit skewed rules overshadow justice and common senseBuying anything on ebaY just became even less attractive. An ebaY buyer is being sued because she was sent an item with $1.44 postage due, which prompted the negative review.

Zeroing in on one report…

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Does ebay really seem like a good place to shop or sell?

Published on Mar 11, 2013

foul language warning

Update: 03-14-2013

Negative feedback ebay etc_screencap460

Awww… The video was pulled… In case you missed it, I’ll recapp: The profanity laced rant/commentary, by an enraged individual, whom received negative feedback due to his admitted failure to provide tracking info or shipping confirmation,  peaks around 50 seconds into the 1:01 length video, when the video blogger/ebay seller,  self described as having a “Grade A personality”, states:

…To have some jackass do this to me, makes me want to come whoop your Mother F*ing ass! You hear what I’m sayin’?…

Now one thing which makes this a big issue, and one which should not be overlooked, is that there is an entire sleazy industry centered around fake and stealth accounts/ fake ID’s for ebay and paypal. In keeping with the surreal atmosphere surrounding ebay & paypal, we can say they’ve been popping up like mushrooms on the Mad Hatter’s lawn.

Fact is, anyone can sign up on ebay and have your name address and phone number lickety split, without having to reveal their own real name, address etc.

Paypal states they do not guarantee the identity of your trading partner. (and how could they?) Ebay’s limitations of liabilities clause absolves them of most any responsibility should anything bad happen. You have no idea who, or where the person on the other end really is. Neither does ebay or paypal. What’s worse, they don’t care.

So the very real possibility exists that buying and/or selling on ebay could make you a victim of violent crime, and/or all sorts of stalking and personal info dumping (doxing) etc. There are constant  reports of threats of physical violence and death due to ebay usage.

Is that really an environment you want to involve yourself with?

Stay tuned, we’re going to highlight another extra sleazy side industry spawned from  ebay’s faulty and ill enforced policies that will knock your socks off!

[Updated]

We have a winner! ebay.uk seller and “Pillar of the Community”  dvdpony racks up a whopping 836 negs in one month, becoming NARU   (Not A Registered User), and finishing their ebaY seller career with an impressive score of 3, and an overall rating of 48.6%

Yesterday morning it was 697 negs, and they still had the Top Rated Seller badge.

feedback_dvdpony_20121218_836_negs_naru_460

That may be a new record.

If you’ve been paying attention, you know that sellers are not able to be rehabilitated, as deadbeat buyers are for instance. They must be exterminated.

The good news,  for every seller who quits or gets suspended, ten more join ebay, (as ebay cheerleaders will tell you.)  Might actually be more than that by now, with the proliferation of fake accounts for sale through so many sources.

It is unclear as to what really happened here.The real possibility exists that the seller has fallen ill, been killed, injured etc. I’m sure no one wishes that.

Just as sad, in the ebaY realm it’s also quite possible that the account is fake or otherwise purely a vehicle or instrument for fraud.

Once I saw that ebaY was deleting topic threads about it on their USA forums and cutting off feed to toolhaus it seemed pretty clear they wanted to keep it covered up.

Last summer there was a very troubling episode of  BBC Radio 4 – You and Yours, on 22/06/2012 which dealt with some monumental failure by ebay.uk across the range of issues such as fake IDs, ID theft, hijacking of legitimate company names, buyers being defrauded, while ebaY knew full well there was outright fraud occurring, yet failed to act. It was really one of the worst ebaY failures I’ve ever been aware of.  As usual, ebaY gave a great song and dance performance.

The ebaY portion starts out around 7:40 into the program.

Oh yeah, if you are a victim of this, don’t forget about ebaY’s “rock solid guarantee” of Buyer Protection.

I’m still left wondering how some Mom & Pop sellers can get suspended for 1 negative review, 1 opened case, or one bad DSR star, but this sort of thing can happen?

Antitrust Monopoly Suit Claims eBay Squeezes Out Small Sellers

Monday, December 20, 2010

Courthouse News Service – Bridget Freeland

SAN JOSE (CN) – An antitrust class action claims that eBay abuses its monopoly of online auctions to force out small sellers through new, discriminatory policies that favor eBay’s larger sellers – and can subject small sellers to “feedback extortion.” Because a few negative comments from buyers can get small sellers kicked out of eBay, “unscrupulous buyers are using this power of … rating to force sellers to provide them items and services which are over and above what they have paid for,” according to the federal complaint.

The class claims that “eBay controls in excess of 90% to 98% of the online auction market,” and is “currently ranked as the 16th most popular Web site on the Internet.”

It says eBay is abusing its monopoly power by implementing an unfair and discriminatory policy that is “destroying the business and livelihood of many well established, small eBay auction sellers.”
eBay recently has subjected sellers to strict rating regulations and unfairly suspended or closed their accounts without grounds – destroying people’s businesses and livelihood, according to the complaint.

The class claims that beginning in May 2008, eBay implemented a “Detailed Seller Ratings Policy” (DSR) allowing buyers to rate sellers’ services “on a one to five star scale,” based on the accuracy of the item description, communication with the buyer, shipping speed and charges. This year eBay modified its rating policy, adding requirements that “undermine the ability of small auction sellers to compete with larger sellers,” according to the complaint.

The class claims the new policy severely limits the number of low ratings that a seller can receive and stay active.

“Specifically, defendant eBay now mandates that starting October 2010, all eBay sellers will need to have 1s or 2s for item as described on no more than of 3.00 percent of transactions, and on no more than 4.00 percent for communication, 4.00 percent for shipping time, and 4.00 percent for shipping and handling charges,” the complaint states.

Many sellers who have feedback ratings of 90 to 100 percent “now have restrictions on their accounts or have had their accounts permanently disabled due to low DSR ratings,” the class claims.

When a seller’s account is restricted due to low ratings and the listings are removed from eBay, “a seller is accorded a specific time period in which to rehabilitate his or her DSR ratings,” the complaint states.

But the class claims that this “rehabilitation” is almost impossible if the seller is not allowed to sell products on eBay.

The policy also leaves “sellers vulnerable to feedback extortion,” the complaint states.
It continues: “Just a few negative DSR ratings can destroy a seller’s goodwill and impose severe limitations on the seller’s account. Many unscrupulous buyers are using this power of DSR rating to force sellers to provide them items and services which are over and above what they have paid for.”

The class claims that the “one to five stars” rating system is misleading, in that most consumers would consider “a rating of three as average, and a rating of four as good, with five being excellent.”
A fully satisfied buyer might rate the seller’s services as a four, which is actually low on eBay’s standards, since a seller must “maintain a DSR average of 4.3 to freely operate on eBay,” the class claims.

It claims the ratings are anonymous and that eBay has no mechanism in place to keep competitors from “artificially lowering” a seller’s rating.

Also, the class says, “large sellers are often exempt from DSR penalties that small sellers are subject [to] and/or have a much greater chance of rehabilitating their DSR rating due to the volume of transactions which they conduct.”

Therefore, the class claims, “eBay assumes that larger sellers are more dependable than the small sellers, giving them an arbitrary preference.”

The named plaintiffs – Max Garon, Phil Lentsch, Office Dynamics, Amy Rickel, Fred Rickel and Ben Guz – are all longtime sellers on eBay; all claim their accounts were suspended for no good reason.

Rickel says she tried to sell iPhones on eBay after she ordered them from another seller, though she never actually received them and ended up giving her customers refunds. After she bought another set of iPhones, received them and posted them for sale, eBay unfairly banned her, deemed her “a threat to eBay security” and refused to communicate with her, she says.

eBay then closed her husband Fred’s account – which he used to sell neckties – without explanation, though he had 100 percent feedback rating, the Rickels say. They claim that eBay sent an email to all of Fred Rickel’s clients informing them that he too was “a threat to eBay security.”

“The email went on to say that if the customers wished to receive their money back, even if they had already obtained their purchased item, they could fill out an attached form and the money would be automatically debited from plaintiff Fred Rickel’s PayPal account,” the complaint states.

Garon, who grossed more than $300,000 a year selling “articles relating to the dog training industry,” says eBay unfairly shut down his account after unexpected delays in shipping caused his ratings to drop below 4.3.

Due to eBay’s unfair practices, buyers are forced to pay inflated prices because large sellers no longer must compete with small sellers, who will have no incentive to enter the market for fear that they will be shut down, according to the complaint.

The class demands damages and restitution from eBay for violations of the Sherman Act, unfair competition, tortious interference, trade libel, unjust enrichment and negligence.

The class is represented by Marina Trubitsky of New York, N.Y.